Last updated 24 September 2026 · In force from 24 September 2026
The short version
If a program is not for you, email support@mindixwell.com within 14 days of buying and we refund the full amount. You do not have to give a reason. This guarantee is on top of your legal rights below, and you can always use whichever is better for you.
1. Right of regret in Brazil (7 days)
Article 49 of the Brazilian Consumer Protection Code gives consumers who buy online 7 days from the purchase to withdraw, for any reason. This right applies to every Mindixwell purchase and cannot be waived. We refund everything you paid, promptly.
2. Withdrawal in the European Union and the United Kingdom
Consumers in the EU and UK normally have 14 days to withdraw from an online contract. For digital content supplied immediately, that right ends once supply starts, but only if you asked for immediate supply and acknowledged that you would lose the right. At checkout we ask you to confirm exactly that, because your lessons are delivered within minutes. Our voluntary 14-day guarantee below applies in its place, so in practice you keep the same 14 days.
If you would rather keep your statutory withdrawal right, do not tick that box: write to us before buying and we will arrange a purchase with access delivered after the 14 days have passed.
3. Our 14-day money-back guarantee
For any purchase, wherever you live, we refund the full amount on request within 14 days of payment, for any reason or none.
4. How to ask for a refund
- Email support@mindixwell.com from the address you used to buy.
- Include your order reference if you have it. It starts with
pi_and appears on the confirmation page and in your receipt. If you cannot find it, just say so and we will look it up. - That is it. No forms and no reason required.
We reply within two business days and process the refund immediately after. Stripe returns the money to the card you paid with; your bank usually shows it within 5 to 10 business days. Refunds can only go back to the original card. When the refund is processed, your access link and the daily emails stop.
5. After the guarantee period
Requests after 14 days are not covered by the voluntary guarantee, unless the law where you live gives you a longer right, in which case that law applies. A second purchase of the same plan after a refund is not covered by the guarantee.
6. If something does not work
If your library will not open, lessons are missing or the content is materially different from what was described, tell us and we will fix it. If we cannot fix it within a reasonable time, you get a full refund whenever you bought, under articles 18 and 20 of the Brazilian Consumer Protection Code and equivalent rules elsewhere.
7. Duplicate or unrecognised charges
If you were charged twice, we refund the duplicate straight away. If you see a charge from MINDIXWELL you do not recognise, email us and we will check it and refund it if it was not authorised.
8. Please contact us before a chargeback
A chargeback takes weeks and freezes your access while the bank investigates. An email to us is usually resolved in a day or two, and we do not refuse legitimate refunds.
9. Upgrades
If you upgrade and then ask for a refund within 14 days of the upgrade, we refund the upgrade payment and you return to your previous plan. If you are also within 14 days of your first purchase, we refund both.
Contact
João Vitor Ferreira da Silva, Avenida Domingos Sorbo, 1013, 14840-260 Araraquara - SP, Brazil
support@mindixwell.com · +55 16 99138-8584