Frequently asked questions
How the programs work, what they are and are not, and how buying works.
Everything people usually ask
Anything else? Write to support@mindixwell.com. A real person answers within two business days.
Is this therapy?
No. Mindixwell is education. The programs teach well-established skills from psychology in plain language, with exercises you do on your own. They are not therapy, counseling or medical care, nobody diagnoses or treats you, and they do not replace a licensed professional. If you are struggling a lot, a doctor or a licensed therapist is the right place to start, and our lessons say so.
How are the lessons delivered?
Straight after payment you get a personal link, on screen and by email, that opens every lesson in your plan. From the next day we also email you one lesson each morning, so you have a gentle daily rhythm. You can read ahead in your library whenever you like, and switch the daily emails off with one click.
How long does each lesson take?
About 8 to 10 minutes to read, plus a short exercise that usually takes 5 to 15 minutes. Each lesson ends with three reflection questions you can answer in a notebook or in your head.
Is it a subscription?
No. You pay once, in US dollars, and keep access for life. Nothing renews and we do not store your card.
Which plan should I choose?
Essential is for your own inner life: understanding yourself and handling stress. Complete adds your relationship and your family. Ultimate adds the programs for hard seasons and for making change stick, plus priority support. You can upgrade later and pay only the difference.
What if it is not for me?
Email us within 14 days of buying and we refund you in full. No reason needed. This is on top of your statutory rights, including the 7-day right of regret under Brazilian consumer law.
Can my partner use the couples program with me?
Yes. Couples Connection is written so either of you can read it alone or you can read it together. Your licence covers the people you live with using it alongside you. Please do not forward your access link outside your household.
Who writes the programs?
The lessons are written and edited by the Mindixwell team from widely published research and well-known books, which are listed at the end of lessons where relevant. We are an education business, not a clinic, and nobody on the team acts as your therapist.
Is my information private?
We ask only for your name and email. There is no account, no questionnaire about your mental health, and no tracking unless you accept it in the cookie banner. Card details are handled by Stripe and never reach us.